Troubleshooting sign-in

The sign-in email didn’t arrive

• Check your spam or junk folder — the email is titled “Sign in to NRNS”.
• Make sure you entered the email address your account (or invitation) actually uses.
• For privacy, NRNS shows the same “Check your email” message whether or not an account exists for that address, so a missing email doesn’t always mean something’s broken — double-check the address and try again.
• If you still don’t have it after a minute or two, go back to sso.nrns.ai and request a new link.

The link has expired

Sign-in links are single-use and expire a few minutes after they’re sent. If you click one that’s expired, you’ll see:

This link has expired Sign-in links are single-use and expire after a few minutes. Request a new one to continue.

Select Request a new link to go back to the sign-in page and start over with a fresh email.

“This app isn’t enabled” screen

If you land on a screen saying an app isn’t enabled for your workspace, it means a workspace admin has turned that app off — either for the whole workspace or just for you. You can’t turn it back on yourself. Ask an owner or admin of that workspace to re-enable it from the Console. See Moving between apps for what that screen looks like.

Clearing a stuck session

If sign-in seems stuck or you want to start clean on a device, sign out and back in:

1. Go to sso.nrns.ai and select Sign out in the header.
2. Sign back in with a fresh magic link.

If you have access to another signed-in device, you can also end a specific stuck session from the account portal’s Sessions section by selecting Revoke next to it, or end all other sessions at once with Sign out other sessions.